Agrii team with grower at his farm

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We are the UK’s leading agronomy company. Tap into our professional knowledge in a broad range of services to move your business to the next level.

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Customer Services Team Leader

Customer Services Team Leader

Our Customer Service team consists of 12 colleagues across multiple specialist roles, expanding to around 20 team members during seasonal peak periods, supporting customers and agronomists across 23 delivery sites and 3 seed plants.

We are now looking for a Customer Service Team Leader to lead and develop our Customer Service team, driving excellent service for both internal and external customers alike.

What you'll do:

  • Lead, support and develop the team, setting clear objectives and maintaining high standards of service.
  • Coach, motivate and develop team members through regular feedback, performance conversations and ongoing support.
  • Oversee day-to-day customer enquiries, orders, complaints and service requests, ensuring they are managed efficiently and within agreed timescales.
  • Act as an escalation point for complex issues, ensuring prompt resolution and excellent customer outcomes.
  • Monitor customer service performance through KPIs, reporting and management information, identifying trends and opportunities for improvement.
  • Conduct root cause analysis of issues and implement sustainable improvements to enhance service delivery.
  • Work closely with Sales, Supply Chain, Logistics, Credit Control and IT to resolve issues and improve the customer experience.
  • Support system and process improvements, including testing new functionality and identifying opportunities for automation and greater efficiency.
  • Drive a culture of continuous improvement, encouraging new ideas and best practice across the team.

What you’ll bring:

  • Previous experience leading or supervising a customer service team.
  • Strong customer service and stakeholder management skills.
  • Experience coaching, developing and motivating colleagues.
  • Excellent communication, organisation and problem-solving skills.
  • Confidence using data, KPIs and reports to drive performance.
  • Good IT skills, including Microsoft Office and Excel, with experience using customer databases or business systems.
  • A proactive approach to continuous improvement and a genuine focus on delivering great customer outcomes.
  • Experience within agriculture, logistics, supply chain or distribution is advantageous.

Equal Opportunities

At Agrii, we believe hiring great people is the foundation of cultivating our culture & success. 

We embrace candidate differences in all aspects including race, sex, sexual orientation, gender identity, religion or belief, age, disability, neurodiversity, or any other protected characteristic, and we actively encourage applications from all backgrounds.

Please note: we are committed to making reasonable adjustments throughout the recruitment process where required.  

If you require any adjustments or alternative ways to apply, please contact our Recruitment Partner at recruitment@agrii.co.uk so that we can support you through the process.

Application Form



If you are invited to an interview, you will be required to provide original proof of your right to work in the UK.