Customer Service Agent

We are looking to employ a Customer Service Agent for a full-time, fixed-term position, that will require travel to our Alconbury site at least twice a week.

In this role, you will act as the first point of contact for internal and external customers, providing high-quality support across order processing, enquiries, and account-related tasks. You’ll play a key role in ensuring every customer receives a professional, efficient and positive experience.

What you’ll do:

• Provide a high-quality telephone service, ensuring calls are handled promptly and to agreed standards.
• Take, process and progress customer orders in line with internal procedures.
• Manage customer returns and general account enquiries.
• Handle sales ledger–related queries.
• Liaise with logistics teams where appropriate and keep our customers updated.
• Maintain up-to-date customer information and documentation.
• Collaborate with sales teams to improve the customer experience.
• Support the resolution of customer complaints in line with agreed procedures.
• Support and maintain our customer portal.
• Ensure compliance with Health & Safety policies, company guidelines and environmental standards.

What you’ll bring:

• Strong IT skills and confidence using multiple systems.
• Excellent attention to detail with an analytical mindset.
• A professional, personable telephone manner and strong interpersonal and customer service skills.
• Flexibility in your approach to work — particularly during peak periods.
• Reliability and the ability to follow procedures accurately.
• Experience working with sales ledgers.
• Ability to work to deadlines in a fast-paced environment.

Please note: This is a fixed-term role, expected to last until September.

Equal Opportunities

At Agrii, we believe hiring great people is the foundation of cultivating our culture & success. 

We embrace candidate differences in all aspects including race, sex, sexual orientation, gender identity, religion or belief, age, disability, neurodiversity, or any other protected characteristic, and we actively encourage applications from all backgrounds.

Please note: we are committed to making reasonable adjustments throughout the recruitment process where required.  

If you require any adjustments or alternative ways to apply, please contact our Recruitment Partner at recruitment@agrii.co.uk so that we can support you through the process.