Customer Service Agent

We are looking to employ a Customer Service Agent for a full-time, fixed-term position, that will require travel to our Alconbury site at least twice a week.

In this role, you will act as the first point of contact for internal and external customers, providing high-quality support across order processing, enquiries, and account-related tasks. You’ll play a key role in ensuring every customer receives a professional, efficient and positive experience.

What you’ll do:

• Provide a high-quality telephone service, ensuring calls are handled promptly and to agreed standards.
• Take, process and progress customer orders in line with internal procedures.
• Manage customer returns and general account enquiries.
• Handle sales ledger–related queries.
• Liaise with logistics teams where appropriate and keep our customers updated.
• Maintain up-to-date customer information and documentation.
• Collaborate with sales teams to improve the customer experience.
• Support the resolution of customer complaints in line with agreed procedures.
• Support and maintain our customer portal.
• Ensure compliance with Health & Safety policies, company guidelines and environmental standards.

What you’ll bring:

• Strong IT skills and confidence using multiple systems.
• Excellent attention to detail with an analytical mindset.
• A professional, personable telephone manner and strong interpersonal and customer service skills.
• Flexibility in your approach to work — particularly during peak periods.
• Reliability and the ability to follow procedures accurately.
• Experience working with sales ledgers.
• Ability to work to deadlines in a fast-paced environment.

Please note: This is a fixed-term role, expected to last until September.

We are an equal opportunities employer and welcome applications from anyone regardless of race, sex, sexual orientation, religion / belief, age or disability.